Renfrew Car Hire Privacy Policy

Data We Gather

We gather and manage various categories of personal information, including:

How We Utilize Your Data

Your personal information is utilized for these purposes:

• Service Delivery and Contract Fulfillment:
  • We handle your vehicle rental bookings and agreements with care. This includes verifying your identity and confirming that you meet our rental criteria. We also oversee the vehicle collection and return processes, and manage all payment transactions, including deposits and additional charges.
• Customer Communication and Contractual Obligations:
  • Delivering booking confirmations, updates, and essential rental details. Addressing your questions and offering customer support. Informing you of any changes to our services or policies.
• Marketing Consent and Legitimate Interest Policy:
  • We will send promotional offers, newsletters, and service updates with your consent or based on our legitimate interests. Opt-out options are available at any time.
• Service Enhancement for Customer Benefit:
  • Evaluating website interactions to refine user experience and performance. Conducting assessments to improve our vehicle selection and service offerings.
• Legal Compliance and Obligations:
  • Adhering to legal, regulatory, and tax obligations. Safeguarding against fraud and maintaining service security. Addressing disputes and upholding our terms and conditions.

Data Sharing Practices

Sharing Your Information

• Local Service Partners: We collaborate with third-party companies, including payment processors and IT support, to deliver our services. These partners are contractually required to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection Measures

We take serious steps to safeguard your personal information from unauthorized access, changes, disclosure, or loss. This involves using encryption, access restrictions, secure servers, and conducting regular security evaluations. Nonetheless, it is important to acknowledge that no method of online communication or electronic storage is entirely secure.

5. Retention of Data

We keep your personal information only for the time required to achieve the purposes for which it was gathered, including compliance with legal and regulatory obligations. The duration for which we retain information depends on its nature and the specific circumstances surrounding its use.

Your Rights Explained

Your rights under UK data protection law are as follows:

• Accessing Your Personal Information: Obtain a copy of your personal information on file.

Contact us to exercise your rights regarding privacy.

Cookies and Tracking Policies

Our website employs cookies and similar technologies to improve your browsing experience, assess site traffic, and customize content. You have the option to adjust your cookie preferences via your browser settings at any time. This allows you to control how data is collected and used while visiting our site.

Policy Changes

We may revise this Privacy Policy from time to time to align with changes in our practices or legal requirements. Any updates will be reflected on this page, along with a new "Last Updated" date. We recommend reviewing this policy periodically to stay informed about our privacy practices.

Contact Renfrew Car Hire

For inquiries regarding our Privacy Policy or data practices, please reach out to us.